(A) Questions On Sending Your Files And Online Proofing.
Information on where to find our FTP file upload area and online proofing areas.

(01) Where do I upload files and proof online  - To access the FTP file upload area and our online proofing area:

Click Below:

(B) Common Pre-Press Questions

(01) Do I need a password to upload files? - Yes. New users need to contact your Interprint Representative and a password will be assigned to your account so you can login and upload your files.

(02) Once my files have been uploaded will I receive notification? - Yes. Once files have been successfully uploaded and your online proofs are ready to view, you will receive an email inviting you to review your proofs online.

(03) Do I need a password to review online proofs? - Yes. Login and password will be assigned to you so may access the online proofing area, and review your proofs.

(04) Do I need to approve each page of the online proofs? - Yes. Each page of your magazine or catalog will have its own proof to approve online. After you approve or reject each page, move to the next page until you have reviewed all pages.

(05) If I have changes at proof will I see another proof? - Yes. If you make changes on your proofs, you will see another proof before the project is printed.

(06) Do I really need to spend the time to review another proof after I submit changes? - Yes. It is VERY important to review all proofs during the proofing phase of your projects. Each round of proofing is just as important as the previous. Skipping the opportunity to review a proof can result in the project being printed with a mistake, which can result in your dissatisfaction in the final printed product. At Interprint, we want you to be happy with your finished product. We work quickly to show 2nd proofs in order not to slow down production and delivery times.

(07) What kind of proofs will I see? - At Interprint we provide three styles of proofs.

(08) Do I need to return the proofs or can I keep them? - All proofs must be returned to Interprint before we can print and process your order. The Epson Color Contract Proof is used at press to achieve the correct color during printing. The Gerber Proof which is folded and trimmed, is used during the bindery phase, to ensure correct pagination and trimming.



(C) How to place an order

(01) To place an order what's the first step? - The first step is to have your project quoted with Interprint. Once we receive your project specifications, a custom estimate will be generated and emailed or faxed directly to you, for your review and approval.

(02) After I submit the quotation what's next? - Once you have reviewed and accepted the quotation, please sign the quote and send it back to Interprint for production (via email, fax or USPS mail ). The production process is as follows:

1) Submit your files files via our FTP site or send us your files on CD or DVD.
2) You will receive color proofs to review and sign-off for Interprint to proceed.
3) The project will be printed and bound.
4) Once production is completed, your project will be shipped according to your needs.



(D) Common Shipping Questions

Details regarding our shipping quotes, ship to address details, along with questions on how the delivery point will handle the freight when it arrives.

(01) Does my quote include shipping?  - If you supply all of your shipping information during the quoting phase of your projects, the quote will reflect the shipping information and shipping costs. We will outline the shipping services on the quote. Please review all information on the quote carefully, to make sure it matches your needs exactly. Unless specified otherwise, the shipping cost will be broken out separately from the print manufacturing costs.

If you do not know the shipping information and destinations during the quote phase, your quote will read FOB Interprint or FOB our dock, which means there is NO shipping included in the quote.

(02) What shipping details do I need to supply for my quote? - Important information we need to know in order to produce accurate shipping quotes include:

* Is there a loading dock for the truck?
* Will the product require inside delivery?
* Will it be a second floor or above delivery?
* Do you require notification before delivery?
* Can the delivery be made on Saturday?
* Do you need a liftgate on the delivery truck?
* Do you need a pallet jack to move skids?
* Do you have a pallet jack at the delivery point?
* Is there a forklift at the delivery point?
* Is this a storage unit?
* Is this a convention center?
* Hours delivery can be made?
* Ship to address including contact name and phone number.

If you have any special needs not covered in the questions listed here, please inform your representative during the quote phase of your projects. We strive to prepared your quote to include all services required in order to make an accurate, and on time delivery of your goods.